City Removalist & Storage respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, request a quote, contact our team, make a booking or use our moving, packing, storage or relocation services.
By using this website or providing your personal information to us, you agree to the terms of this Privacy Policy.
City Removalist & Storage provides removalist, packing, storage, local moving, country NSW moving and interstate relocation services.
For the purpose of this policy:
Business name: City Removalist & Storage
Location: 115A Redfern St, Redfern NSW 2016
Phone: 1300 441 331
Email: operations@cityremovalist.com.au
We may collect personal information when you contact us, request a quote, submit a website form, call our team, email us, book a service or communicate with us about your move.
The personal information we collect may include:
We only collect information that is reasonably necessary for providing quotes, bookings, customer service, moving services and related business activities.
We may collect personal information when you:
We may also collect limited technical information through cookies, analytics tools and similar technologies.
We collect personal information so we can:
We may also use your information to follow up on enquiries or provide information about services you have requested or shown interest in.
When you submit a quote request, we may ask for information about your move, including pickup location, delivery location, preferred moving date, type of property, item volume, packing needs, storage needs and access details.
This information helps us understand the work involved and provide a more accurate quote.
Please do not submit sensitive personal information through our website forms unless it is necessary for your enquiry.
Our website may use cookies, analytics tools and similar technologies to understand how visitors use the site and to improve user experience.
This may include information such as:
You can usually adjust your browser settings to refuse cookies or notify you when cookies are being used. Some website features may not work properly if cookies are disabled.
We may use your personal information to:
We will not sell your personal information.
We may disclose personal information where reasonably necessary to provide our services or operate our business.
This may include disclosure to:
If a move involves an interstate route, storage provider or third-party service partner, we may share only the information reasonably needed to coordinate that service.
Some of our website, email, CRM, analytics or cloud service providers may store or process information outside Australia.
Where this occurs, we take reasonable steps to ensure that personal information is handled appropriately. Australian Privacy Principle 8 deals with cross-border disclosure of personal information, and privacy policies should explain whether personal information is likely to be disclosed overseas where relevant.
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Security measures may include:
No method of online transmission or storage is completely secure, so we cannot guarantee absolute security.
We keep personal information for as long as reasonably necessary for the purpose it was collected, including to provide services, manage bookings, handle enquiries, comply with legal obligations, resolve disputes and maintain business records.
When personal information is no longer required, we may delete, de-identify or securely archive it where appropriate.
You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, out of date or incomplete.
We may need to verify your identity before responding to a request.
To request access or correction, contact us using the details below:
Phone: 1300 441 331
Email: operations@cityremovalist.com.au
If you have contacted us or used our services, we may send occasional service-related or marketing communications where permitted.
You can ask us to stop sending marketing communications at any time by contacting us or using the unsubscribe option where available.
We will still be able to contact you about active bookings, quotes, payments or service matters.
Our website may contain links to third-party websites, such as Google reviews, social media pages, payment providers or other external services.
We are not responsible for the privacy practices, content or security of third-party websites. You should review the privacy policies of those websites before providing personal information.
If you leave a public review on Google, social media or another public platform, that review may be visible to other users of that platform.
We may display selected reviews or testimonials on our website or marketing materials. Where we do this, we will use publicly available information or approved customer feedback.
If you have a concern about how we have handled your personal information, please contact us first so we can review and respond to your complaint.
Phone: 1300 441 331
Email: operations@cityremovalist.com.au
Please include your name, contact details and a clear description of your concern.
If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner. The OAIC provides information about privacy rights and the Australian Privacy Principles.
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, legal obligations or privacy practices.
The updated version will be published on this page with a revised effective date.
Effective date: July 20, 2026
