City Removalist and Storage provides the highest level of relocation service and take every precaution to ensure your items are packed, relocated, and dropped off in perfect condition. However, it might be worth considering additional removals insurance on your move.

With 1000’s of successful moves per year, we are proud of our low claim history. Proper move planning, our removalist’s training and the team’s extensive experience all contribute to conducting safe and secure moves.

Whilst every effort is made to ensure your goods are kept safe, it is still important to be aware that your belongings may be at risk outside of our control. Similarly, to insuring your household furniture and items with home and contents insurance, City Removalist and Storage recommends our customers consider additional transit and storage insurance to protect your items whilst being transported or stored by us.

What You’ll Need When Changing Your Address with The AEC

As a proud member of the Australian Furniture Removers Association, City Removalist and Storage are authorised and trained to provide you with moving cover.

Simply request removals insurance when you make your booking, and we will confirm the policy for your move in writing.

Insurance rates vary depending on your move and the value of the furniture, items, and effects we are moving. As well, we can offer comprehensive insurance over any furniture stored with us for a low additional premium on your monthly storage fees.

Questions we’re asked about removals insurance

Often, we find customers have many questions around removals insurance. While we are not permitted by law to provide specific advice or recommendations on your move, it is important that you make an informed choice.

What Insurance Does City Removalist and Storage Hold?

As members of AFRA, we hold typical removals insurances including Public Liability, Transit Insurance and Workers Compensation in our standard fees. For a low additional premium, we can include Comprehensive Transit Insurance in our moving rates so your furniture, household items and effects we are moving are fully protected. Only this additional cover truly protects your goods in a move.

Why Get Additional Moving Cover?

Whilst every care is taken to ensure that your personal belongings get from pick up to drop off safely, incidents can occur, which is why we offer moving insurance cover. If you have not taken out a specific Comprehensive Transit Insurance policy with City Removalist and Storage, then PLEASE NOTE YOU ARE NOT AUTOMATICALLY COVERED.

By choosing to insure your items, you’re insuring against the risk of an unforeseen events occurring that can impact your belongings during the removal process.

Can City Removalist & Storage Provide Insurance Advice?

No. By law, we cannot provide you with any specific advice on what items to insure, or how much you should insure them for. However, we do recommend ensuring all items are sufficiently protected to your level of comfort. You may choose to insure all your items or selected items only. This is entirely your choice.

How Much Should I Value My Goods For?

Due to legal restrictions, we cannot give you specific advice on what value to insure for, but we can provide you indicative average values for everyday household items. Then you can make your own informed decision as to what to do.

What Will I Be Covered For?

The various cover options available to you and what it does not cover. This should provide you with a guideline as to which items are and which items are not insured.

Should I Take Out Separate cover for Storage?

We can provide you with specific insurance to cover your goods whilst in storage with us. Please discuss all your requirements so you can make an informed decision.

Do I Have to Take City Removalist & Storage Policy?

No. There is no mandatory requirement for you to take our moving insurance, and you don’t need to use our policy either. You can still move with us, and have it underwritten by another provider, or you may choose not to cover your items at all. We do recommend that you consider insuring your goods and we have developed our policy to ensure that it is the very best available for our customers as it is tailor made for the moving and storage industry.

What Cover is Recommended?

City Removalist & Storage have different options depending on your requirements, so we would suggest for you to start by making a list of all your articles, including significant pieces.

You’ll be surprised how easy it is to miss certain items if you haven’t put them down on paper. Once you have your list of items, your Move Coordinator can outline coverage options you may wish to consider.

Does My Home and Contents Insurance Provide Cover?

We cannot comment on the insurance that is provided by your home and contents Insurer. It may or may not be sufficient. Certain policies may cover your furniture and goods during a move. Our insurance is tailor made for the moving and storage industry, so we can offer a comprehensive policy if you decide to take it.

Are There Any Hidden Charges?

Unlike many of our competitors, we prefer to give you an all-inclusive premium added either as a simple rate additional to the move rate, or a total fixed fee. We prefer no surprises and have made the system simple for our customers.

Whilst City Removalist and Storage takes the utmost care to protect your personal items, there are some known items, such as IKEA furnishings with its fragile joints, that are particularly susceptible to being moved. Other items that have not been packed properly also may be exposed, even when the moving truck is packed well.

While City Removalist and Storage carries several forms of insurance, we are not permitted by law to provide customers with specific advice on insurance. It is important that each customer recognise our limited liability during a move and take the relevant cover.

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